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How does your customer perceive their interactions with your company? Join us to learn how to excel at customer experience.
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Customer centricity requires all employees to understand who their customers are, how customers perceive their interactions with the company, and the roles employees play in delivering the overall experience.
In offices, employees are often surrounded by visual cues and artefacts that inspire empathy and keep the customer top of mind. Face-to-face journey mapping workshops and CX rooms – immersive, interactive spaces that help employees better understand customers – are now being replaced with virtual alternatives.
Join our speaker Stefan Osthaus, as he provides some key insights on why CX leaders need to rethink how they empower, inspire, and enable their teams to keep acting in customer-centric ways such that CX becomes the company's superpower!
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Learn more about various provisions of the UAE Corporate Tax• Identification of relevant CT areas along with its possible impact• Applicable CT compliances along with timelines• Understanding the way forward for CT impact assessment• Understanding the CT implementation and timeline for completion
Did we sound the death knell of chatbots early? Learn how Conversational AI is making a definite comeback.
The event will explain the importance of marketing consultation towards global economy and why businesses should work more on their marketing. Focusing more on the strategies taken by the companies for running their dropshipping business during the COVID-19 pandemic and their economic impact on e-commerce mainly using social media platforms before and after the pandemic.
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Learn how digital business is a paradigm shift from simple digital transformation that helps businesses respond to their respective markets better and deliver what matters most to customers.
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We will address how world of careers have evolved and pandemic has pushed all of us to rethink about the world of work and careers in the era of automation and AI.
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