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How does your customer perceive their interactions with your company? Join us to learn how to excel at customer experience.
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Customer centricity requires all employees to understand who their customers are, how customers perceive their interactions with the company, and the roles employees play in delivering the overall experience.
In offices, employees are often surrounded by visual cues and artefacts that inspire empathy and keep the customer top of mind. Face-to-face journey mapping workshops and CX rooms – immersive, interactive spaces that help employees better understand customers – are now being replaced with virtual alternatives.
Join our speaker Stefan Osthaus, as he provides some key insights on why CX leaders need to rethink how they empower, inspire, and enable their teams to keep acting in customer-centric ways such that CX becomes the company's superpower!
Easier to manage your own thoughts and provides insights into positively affecting customers- Techniques for keeping the whole sales team engaged and aligned, as well as videos
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Rethink and refresh your sales strategies for 2021 to leverage the latest neuroscientific insights.
Transformation into a digitally enabled business infrastructure has become more urgent post COVID. For a sustainable and profitable transformation, a structured adoption of digital tools and systems is required.
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Learn how to develop your skills in communicating, creating a presence with customers, and building the trust that creates more new customers and loyalty with existing ones.
Get an over all experience about how to increase e-commerce sales, strategy, tactics and best practices
A webinar that will help coaches and consultants to cope with the digital era and take their coaching business to the next level!
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