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How does your customer perceive their interactions with your company? Join us to learn how to excel at customer experience.
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Customer centricity requires all employees to understand who their customers are, how customers perceive their interactions with the company, and the roles employees play in delivering the overall experience.
In offices, employees are often surrounded by visual cues and artefacts that inspire empathy and keep the customer top of mind. Face-to-face journey mapping workshops and CX rooms – immersive, interactive spaces that help employees better understand customers – are now being replaced with virtual alternatives.
Join our speaker Stefan Osthaus, as he provides some key insights on why CX leaders need to rethink how they empower, inspire, and enable their teams to keep acting in customer-centric ways such that CX becomes the company's superpower!
This session throws light on why SMEs should seriously consider outsourcing their accounting needs.
A workshop on how entrepreneurs and business managers can improve decision making and a framework for applying it to their business to transform outcomes
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Rethink and refresh your sales strategies for 2021 to leverage the latest neuroscientific insights.
Analysis of a number of potential areas and review of recent interesting cases.
How do sales leaders harness digital to drive growth? How are management and talent challenges evolving?
Did we sound the death knell of chatbots early? Learn how Conversational AI is making a definite comeback.
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