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How does your customer perceive their interactions with your company? Join us to learn how to excel at customer experience.
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Customer centricity requires all employees to understand who their customers are, how customers perceive their interactions with the company, and the roles employees play in delivering the overall experience.
In offices, employees are often surrounded by visual cues and artefacts that inspire empathy and keep the customer top of mind. Face-to-face journey mapping workshops and CX rooms – immersive, interactive spaces that help employees better understand customers – are now being replaced with virtual alternatives.
Join our speaker Stefan Osthaus, as he provides some key insights on why CX leaders need to rethink how they empower, inspire, and enable their teams to keep acting in customer-centric ways such that CX becomes the company's superpower!
Analysis of a number of potential areas and review of recent interesting cases.
E-Commerce now extends to everything from buying groceries to even buying a car. Strong brand signals are required to sustain in a digital economy.
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A webinar that gives an insight on how your business can achieve the best results by transforming operational efficiencies.
How you can develop a modern approach to winning business?
Neuroscience selling is the basics of how we sell to customers by understanding their brain, actions, and decision-making patterns. It is our brain that controls our decisions, and most decisions are taken with emotions and not out of rational considerations.
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Learn how digital business is a paradigm shift from simple digital transformation that helps businesses respond to their respective markets better and deliver what matters most to customers.
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