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How to make customer centricity your superpower?

How does your customer perceive their interactions with your company? Join us to learn how to excel at customer experience.

Stefan Osthaus
Customer & Employee Experience Expert, global keynote speaker, and best-selling author of "The End of Work-Life Balance."
About This Event

Customer centricity requires all employees to understand who their customers are, how customers perceive their interactions with the company, and the roles employees play in delivering the overall experience.

In offices, employees are often surrounded by visual cues and artefacts that inspire empathy and keep the customer top of mind. Face-to-face journey mapping workshops and CX rooms – immersive, interactive spaces that help employees better understand customers – are now being replaced with virtual alternatives.

Join our speaker Stefan Osthaus, as he provides some key insights on why CX leaders need to rethink how they empower, inspire, and enable their teams to keep acting in customer-centric ways such that CX becomes the company's superpower!

March 22, 2021
2:00 pm
 - 
3:00 pm
[GMT +4]
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Location

Suite 304, Saaha Offices B,
Old Town Island, Downtown Dubai,
Dubai, U.A.E.

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