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How does your customer perceive their interactions with your company? Join us to learn how to excel at customer experience.
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Customer centricity requires all employees to understand who their customers are, how customers perceive their interactions with the company, and the roles employees play in delivering the overall experience.
In offices, employees are often surrounded by visual cues and artefacts that inspire empathy and keep the customer top of mind. Face-to-face journey mapping workshops and CX rooms – immersive, interactive spaces that help employees better understand customers – are now being replaced with virtual alternatives.
Join our speaker Stefan Osthaus, as he provides some key insights on why CX leaders need to rethink how they empower, inspire, and enable their teams to keep acting in customer-centric ways such that CX becomes the company's superpower!
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Join us to rethink and refresh your sales strategies for 2021 from our sales enablement expert.
Why KYC? In this session, the experts discuss KYC/ AML obligations, compliance deadlines and low cost tools for KYC checks.
The next milestone in your business needs an effective IP strategy. Are you prepared? Get insights into the IP Framework internationally.
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Join this workshop to gain new sales techniques to strengthen your competence in segmentation to create a better customer experience.
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