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How does your customer perceive their interactions with your company? Join us to learn how to excel at customer experience.
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Customer centricity requires all employees to understand who their customers are, how customers perceive their interactions with the company, and the roles employees play in delivering the overall experience.
In offices, employees are often surrounded by visual cues and artefacts that inspire empathy and keep the customer top of mind. Face-to-face journey mapping workshops and CX rooms – immersive, interactive spaces that help employees better understand customers – are now being replaced with virtual alternatives.
Join our speaker Stefan Osthaus, as he provides some key insights on why CX leaders need to rethink how they empower, inspire, and enable their teams to keep acting in customer-centric ways such that CX becomes the company's superpower!
Understand the essential elements of a successful marketing measurement strategy, from understanding objectives, choice of tools and configuration to effective analysis and communication.
Get to know a secret simple robust NPD process that most successful innovative companies use.
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Learn how digital business is a paradigm shift from simple digital transformation that helps businesses respond to their respective markets better and deliver what matters most to customers.
Focuses on creating the foundation for success in sales and marketing.
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Failure can shake us and defeat us, but it need not be debilitating. How can we use failure as transformational triggers in our life?
Learn how to avoid common pitfalls while choosing an impactful brand name for your business without burning a hole in the pocket.
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