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A webinar that gives an insight on KPIs and Balanced Scorecard based Performance Measurement Systems
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You dont improve what you dont measure. Therefore, you need KPIs and Balanced Scorecard based Performance Measurement Systems to measure and monitor business performance in a pro active manner. This can then be used to identify areas for improvement and to develop performance trends in order to pro actively identify potential problems.
This session will help attendees learn:
• Why the need for Performance Measurement System?
• Why KPIs & Balanced Scorecards?
• What makes a SMART KPI?
• Leading Indicators vs. Lagging Indicators
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