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How does your customer perceive their interactions with your company? Join us to learn how to excel at customer experience.
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Customer centricity requires all employees to understand who their customers are, how customers perceive their interactions with the company, and the roles employees play in delivering the overall experience.
In offices, employees are often surrounded by visual cues and artefacts that inspire empathy and keep the customer top of mind. Face-to-face journey mapping workshops and CX rooms – immersive, interactive spaces that help employees better understand customers – are now being replaced with virtual alternatives.
Join our speaker Stefan Osthaus, as he provides some key insights on why CX leaders need to rethink how they empower, inspire, and enable their teams to keep acting in customer-centric ways such that CX becomes the company's superpower!
In this event, we will discuss the various ways video assessment tools are transforming the Talent landscape
A webinar that will help coaches and consultants to cope with the digital era and take their coaching business to the next level!
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Failure can shake us and defeat us, but it need not be debilitating. How can we use failure as transformational triggers in our life?
Understand the essential elements of a successful marketing measurement strategy, from understanding objectives, choice of tools and configuration to effective analysis and communication.
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Join this webinar to gain new sales techniques to strengthen your competence in segmentation to create a better customer experience.
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Understand challenges of brands and learn about overall cutting edge strategies to build Retention & Engagement with data, automation, and gamification
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